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FAQ
Welcome to our frequently asked questions section. Here are some common questions we get from customers:
  1. Do you offer domain registration?
    A: Yes! Please visit http://domains.hawkinshosting.com
     
  2. Will you install scripts for me?
    A: Yes. If a script is located on our website, hawkinsinternet.com, the scripts directory, or listed in cPanel, we'll install it and provide support to you.
     
  3. Do you provide support for scripts I install myself?
    A: It is limited. We'll try our best, but if we don't install it--we are not required to provide support on it.
     
  4. What if I already have a domain? Should I transfer it?
    A: While we welcome domain transfers to us, it is not required. We recommend taking the cheapest option in making this decision.
     
  5. I am currently hosting on Windows, can you move it to Linux?
    A: 99% of the time we can. Some scripts may need to be updated or re-written (which may cost you extra).
     
  6. Can you prove that you have 99.9% uptime?
    A: Yes, we can e-mail you statistics if you require it. There are also websites on the internet that monitor uptime that you can check out (many of them are not free). Also, if we do not meet the 99% uptime guarantee during any month,  we'll refund your money.
     
  7. Why is your DNS response time shown as slow on certain website trackers?
    A: We have anti-DoS (denial of service) attack software installed. This prevents attacks from taking our websites offline. They do not affect performance but may show that our website is slow when you ping our IP addresses.
     
  8. What level of support do you offer?
    A: Advanced and personalized. We provide free maintenance, support for most scripts, we'll help you with web site and dedicated hosting is all managed by us.
     
  9. What ways can I contact you?
    A: You may contact us via e-mail, support ticket, telephone, idatalk.com, or sending us mail to the Hawkins Internet, Inc. address listed on hawkinsinternet.com.
     

More will be added soon!

 
 
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